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Cole-Parmer Service


Our dedicated service staff are on hand to help in the unlikely event that your Cole-Parmer equipment develops a fault. Please contact them by one of the following means with a clear description of the problem;

E-mail: cpservice@coleparmer.com
Tel: 01785 810475
Fax: 01785 810471


On occasion it may be necessary for your equipment to be sent back to our service department for repair. In this case please contact the service department for a reference number, which you should include with your faulty equipment. Please also ensure you include a clear description of the fault and a completed copy of our decontamination certificate, to certify that the returned item is not contaminated with any harmful substance. Please clearly mark the package for the attention of the service department and send to the following address:

Service Department
Cole-Parmer Ltd
Beacon Road
Stone
Staffordshire
ST15 0SA


All replacement parts are guaranteed for 1 year and where ever possible returned equipment is turned around within 10 working days. Please contact our service department for further information on onsite repairs and equipment calibration services.